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Frequently Asked Questions

If we are SCUBA Divers, is there any Special Baggage Allowance?

Air Niugini offers the following baggage allowance for scuba divers; International flights - 20kgs (44lbs) plus an additional 15kgs (33lbs) per person. Domestic flights - 16kgs (35lbs) plus an additional 15kgs (33lbs) per person. Air Niugini honours the International allowance for International passengers in direct transit on same day to a domestic port in PNG.


PNG/Domestic Business 
Economy
20Kg 
16Kg
To/From USA Business: 2 pieces(the sum of the three dimensions, shall not exceed 158cm (62 ins) per piece.

Economy: 2 pieces (the sum of the three dimensions, shall not exceed 158 cm (62 in) per piece.

32Kgs (70lbs) Each piece

32Kgs (70lbs) Each piece

All Other International Routes Business 
Economy
30Kgs 
20Kgs

What is the Weight Limitation for Cabin Baggage On PX Flights?

Cabin baggage is limited to 5kgs (11lbs) per person.

What are the Baggage Allowances on Air Niugini's International and Domestic Flights?

International flights - Business Class: 30kgs (66lbs) per person Economy Class: 20kgs (44lbs) per person Domestic flights - 16kgs (35lbs) per person.

Can I Obtain a Tourist Visa Upon Arrival in Port Moresby? And How Much Does it Cost?

Visitor visas are available upon arrival provided onward tickets are carried by bona fide tourists. As the cost is not under the control of the airline it is best to check with your travel agent for the latest rates for a sixty (60) day stay. At this stage, only PGK payment is accepted by Immigration so where possible have PNG Kina handy.
Visas are obtainable upon arrival for most passport holders. Please check with PNG embassy / consulate or their representatives prior to departure for confirmation of visa requirements. If you are not able to exchange your currency to PNG Kina prior to arrival into the country, you will be able to do so in the Arrivals Hall at the Currency Exchange Booth. This booth is located in the Baggage Claim section so you will need to request permission from Immigration to change currency for visa payment.

Where Can I Obtain a Tourist Visa for PNG before my travel?

Papua New Guinea Visitor visas can be obtained at any of the following High Commissions / PNG Embassies; In London, Singapore, New York, Washington, Sydney, Brisbane, Canberra, Wellington, Suva, Honiara.

What shall I do if my baggage is lost?

If your baggage is not available for collection on arrival, you must immediately lodge a report to Baggage Services before you leave the airport. If you are unable to make a report before you leave, please ensure you engage a representative or contact us immediately.

My baggage has been damaged, whom shall I deal with?

As part of our Conditions of Carriage, Air Niugini is not liable for any Damage to Fragile, Perishable or Valuable items checked in as baggage. 
Air Niugini is not liable for minor damage caused to baggage due to normal wear and tear, including scratches or dents, damage to straps, hooks or other external features attached to the baggage.

In the United States, the Transportation Security Administration performs baggage inspections. Locks or fastening devices used on your baggage may be removed. If your baggage has been inspected, a written notification will be inserted in your baggage and you may contact them about the inspection via email. 
Our Baggage Services office is located at the Jackson’s Domestic Terminal and is open from 0800-1700 hours, every day.

For general enquiries in reference to baggage claims, please contact our Customer Relations Coordinator on:

Telephone: + 675 327 3398 
Fax: + 675 372 3207 
Email:
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For any information regarding general baggage services, please contact us on the following:

Telephone: + 675 327 3644 
Fax: + 675 327 3207 
Email:
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How long before my departure do I have to be at the airport to check-in?

CHECK- IN minimum TIMES :

FOR INTERNATIONAL AND DOMESTICK FLIGHTS:

Domestic: 1 hour
International: 2 hours

Transit passengers Check-In times:

Transit passengers domestic:
Connection same terminal: 30min
Connection different term: 40min

Transit passengers international:

Domestic to International same terminal: 45min
Domestic to International different term: 60min

Are there any executive lounges available through my journey?

When traveling on Air Niugini Services, Executive Club Members may enjoy the convenience of our Executive Club Lounges located in Port Moresby, Lae, Madang, Mt Hagen, Goroka, Tokua and Wewak.

Enjoy a selection of complimentary refreshments whilst you relax and browse through our reading material as well as taking advantage of other privileged services: Internet Access, Telikad Phone Access, Guest Vouchers (Your invited guests), and simply Check-In in the Paradise Lounges, whilst enjoying the comfort.

*Note: Please note that presentation of your Executive Club Membership card and Air Niugini Boarding Pass is compulsory for entry to all Executive Club Lounges.

International Lounge Access

Green Card Members traveling on Air Niugini services are invited to use the following international lounges:

City
Sydney
Brisbane
Cairns
Manila
Tokyo
Singapore
Hong Kong
Kuala Lumpur

Lounge
Qantas Club International Lounge
Qantas Club International Lounge
Qantas Club international Lounge ( Refer Notice of Closure)
Pagstop Lounge
Sakura Lounge
SATS Premier Lounge
Hong Kong
Plaza Premium Lounge