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Frequently Asked Questions
If we are SCUBA Divers, is there any Special Baggage Allowance?
| PNG/Domestic | Business Economy |
20Kg 16Kg |
| To/From USA | Business: 2 pieces(the sum of the three dimensions, shall not exceed 158cm (62 ins) per piece.
Economy: 2 pieces (the sum of the three dimensions, shall not exceed 158 cm (62 in) per piece. |
32Kgs (70lbs) Each piece
32Kgs (70lbs) Each piece |
| All Other International Routes | Business Economy |
30Kgs 20Kgs |
What is the Weight Limitation for Cabin Baggage On PX Flights?
What are the Baggage Allowances on Air Niugini's International and Domestic Flights?
Can I Obtain a Tourist Visa Upon Arrival in Port Moresby? And How Much Does it Cost?
Visitor visas are available upon arrival provided onward tickets are carried by bona fide tourists. As the cost is not under the control of the airline it is best to check with your travel agent for the latest rates for a sixty (60) day stay. At this stage, only PGK payment is accepted by Immigration so where possible have PNG Kina handy.
Visas are obtainable upon arrival for most passport holders. Please check with PNG embassy / consulate or their representatives prior to departure for confirmation of visa requirements. If you are not able to exchange your currency to PNG Kina prior to arrival into the country, you will be able to do so in the Arrivals Hall at the Currency Exchange Booth. This booth is located in the Baggage Claim section so you will need to request permission from Immigration to change currency for visa payment.
Where Can I Obtain a Tourist Visa for PNG before my travel?
What shall I do if my baggage is lost?
My baggage has been damaged, whom shall I deal with?
As part of our Conditions of Carriage, Air Niugini is not liable for any Damage to Fragile, Perishable or Valuable items checked in as baggage.
Air Niugini is not liable for minor damage caused to baggage due to normal wear and tear, including scratches or dents, damage to straps, hooks or other external features attached to the baggage.
In the United States, the Transportation Security Administration performs baggage inspections. Locks or fastening devices used on your baggage may be removed. If your baggage has been inspected, a written notification will be inserted in your baggage and you may contact them about the inspection via email.
Our Baggage Services office is located at the Jackson’s Domestic Terminal and is open from 0800-1700 hours, every day.
For general enquiries in reference to baggage claims, please contact our Customer Relations Coordinator on:
Telephone: + 675 327 3398
Fax: + 675 372 3207
Email:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
For any information regarding general baggage services, please contact us on the following:
Telephone: + 675 327 3644Fax: + 675 327 3207
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
How long before my departure do I have to be at the airport to check-in?
FOR INTERNATIONAL AND DOMESTICK FLIGHTS:
Domestic: 1 hour
International: 2 hours
Transit passengers Check-In times:
Transit passengers domestic:
Connection same terminal: 30min
Connection different term: 40min
Transit passengers international:
Domestic to International same terminal: 45min
Domestic to International different term: 60min
Are there any executive lounges available through my journey?
Enjoy a selection of complimentary refreshments whilst you relax and browse through our reading material as well as taking advantage of other privileged services: Internet Access, Telikad Phone Access, Guest Vouchers (Your invited guests), and simply Check-In in the Paradise Lounges, whilst enjoying the comfort.
*Note: Please note that presentation of your Executive Club Membership card and Air Niugini Boarding Pass is compulsory for entry to all Executive Club Lounges.
International Lounge Access
Green Card Members traveling on Air Niugini services are invited to use the following international lounges:
City
Brisbane
Cairns
Manila
Tokyo
Singapore
Hong Kong
Kuala Lumpur
Lounge
Qantas Club International Lounge
Qantas Club International Lounge
Qantas Club international Lounge ( Refer Notice of Closure)
Pagstop Lounge
Sakura Lounge
SATS Premier Lounge
Hong Kong
Plaza Premium Lounge





